FAQs – Stillfried Design

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FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

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GENERAL INFORMATION

WHAT IS STILLFRIED DESIGN?

Stillfried Design is a curated showroom and retailer offering contemporary furniture, lighting, and accessories from independent European studios. We serve both residential customers and design professionals through our New York and Los Angeles showrooms and online store.

WHERE ARE YOUR PRODUCTS MADE?

Nearly all of our pieces are designed and produced in Europe by small- to medium-sized manufacturers who specialize in high-quality craftsmanship, sustainable materials, and thoughtful design.

DO YOU WORK WITH TRADE PROFESSIONALS?

Yes. We offer preferred pricing, personalized support, material samples, and project assistance for architects, interior designers, stylists, and hospitality firms. You may apply for a trade account through our website.

ORDERS & LEAD TIMES

ARE ALL PRODUCTS IN STOCK?

Some items are stocked in the U.S., while many of our furniture and lighting pieces are made to order in Europe. Product pages specify availability and estimated lead times.

WHAT ARE TYPICAL LEAD TIMES FOR MADE-TO-ORDER ITEMS?

Lead times vary by manufacturer but typically range from 8–20 weeks. Handmade or highly customized pieces may require longer production times, especially during holiday periods in Europe.

CAN I TRACK MY ORDER?

Yes. Once your order ships, you will receive a tracking number or delivery confirmation. Freight shipments may require special scheduling; our team will coordinate that with you.

CAN I CANCEL MY ORDER?

In-stock orders can be canceled before they ship.

Made-to-order, custom, and special-order items cannot be canceled once production has started.

SHIPPING & DELIVERY

HOW WILL MY ORDER SHIP?

Depending on size and weight, orders may ship via parcel courier, freight service, or white-glove delivery. Larger furniture items typically ship via freight or white-glove delivery.

DO YOU OFFER WHITE-GLOVE DELIVERY?

Yes. White-glove delivery includes in-home placement and removal of packaging. This service is recommended for larger or fragile pieces.

DO YOU SHIP INTERNATIONALLY?

We currently ship within the United States. For international inquiries, please contact our team for assistance.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

Eligible in-stock items may be returned within 14 days of delivery if unused and in original condition. Made-to-order, custom, and special-order items are final sale and cannot be returned.

WHAT IF MY ITEM ARRIVES DAMAGED?

Please notify us within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue and coordinate repairs or replacements.

WARRANTY

DO YOUR PRODUCTS COME WITH A WARRANTY?

Most items include a manufacturer’s warranty covering defects in materials or workmanship. Warranty terms vary by brand. Our team will assist with any valid claim.

TRADE PROGRAM

HOW DO I APPLY FOR A TRADE ACCOUNT?

Design professionals can apply directly through our Trade Program page. Once approved, you gain access to exclusive pricing, sample support, and project assistance.

CAN TRADE CLIENTS VISIT THE SHOWROOM?

Yes. Architects, designers, and stylists are welcome to visit our New York and Los Angeles showrooms. Appointments are recommended for project consultations.

SHOWROOMS

WHERE ARE YOUR SHOWROOMS LOCATED?

We currently operate showrooms in New York and Los Angeles. Locations and hours can be found on our Contact page.

CAN I PURCHASE DIRECTLY FROM THE SHOWROOM?

Yes. Our team can assist with purchasing in person or by sending a follow-up quote.

PRODUCT CARE

HOW DO I CARE FOR MY FURNITURE AND LIGHTING?

Care instructions vary by material and manufacturer. Each product includes recommended care guidelines. If you need additional assistance, please contact us.

DO YOU OFFER REPLACEMENT PARTS?

Many manufacturers offer replacement parts for hardware, glass, or components. Contact our team for availability.

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